Handset Insurance
In a recent survey, over 30% of wireless users cited handset loss, theft or damage as the primary reason for their last handset purchase. As they face the hassles and downtime of device replacement, there's an increased risk that they will listen to your competitors' offers. So how you respond to your customer's phone problems will largely determine whether they remain loyal or move to another provider. Asurion can help operators reduce churn and build customer loyalty. Our Handset Insurance program provides customers with a replacement phone quickly and conveniently, whenever loss, theft or damage occurs.
How Subscribers Benefit:
- Protection from handset loss, theft, damage or malfunction
- Peace of mind that comes from minimal downtime and hassle-free device replacement
- Direct shipment of replacement handset
- Like-for-like replacement in most cases
- Deductibles cost less than a new phone or contract termination fee
How Operators Benefit:
- Greater subscriber satisfaction
- Lower equipment-related churn
- Lower equipment concession costs
- Increased revenue
- Advanced risk management to optimize profits and reduce risk
To request more information about Asurion's products, click .