Asurion Asia Pacific Signs Key Customer In Korea
KTF premium customers to benefit from mobile handset insurance coverage with fee waivers for first three months
SEOUL, KOREA, 1 September, 2003. Korea Telecom Freetel Co., Ltd, ("KTF") has chosen Asurion Korea LTD to support its "Good Time Management" VIP Handset Insurance Program. Starting today, Asurion Korea will begin providing KTF customers with "free support for handset insurance services," offering free handset insurance fees for the first three months. The "Good Time Management" promotion will alleviate burdens to customers experiencing the loss of their handsets or mechanical problems. This unique handset insurance covers lost handsets, damage, technical difficulties, theft, water infiltration, etc.
"We are excited to partner with Asurion Korea to bring world-class insurance services to our customers," said Gi-Oon Moon, Vice President, Marketing Group at KTF. "This will be one of many handset insurance-related businesses with Asurion Korea. We are confident that Asurion Korea will help us to improve KTF subscribers' satisfaction by providing additional value-added services and ultimately increasing customer retention," added Mr. Moon.
"KTF is a global leader in the wireless industry," said Asurion Asia Pacific President Dan Currie. "And we chose to partner with them as we continue our international rollout. I have every confidence we can succeed because we have such a strong market leader as our partner."
Asurion Korea Managing Director Michael Chon is enthusiastic about moving forward with KTF. "We have built the infrastructure and have the knowledge to support KTF's VIP program, and now we are going to work together in the spirit of partnership."
About KTF
KTF is a leader in the wireless industry with more than 10 million subscribers in Korea, the most sophisticated wireless market in the world. Leading in customer services with its sophisticated strategies and technologies, the "Good Time Management" initiative is a total management policy aiming to provide customers with customer-oriented, high quality service at every contact point. For more information about KTF, visit www.ktf.com/eng/
About Asurion Asia Pacific
Asurion is the leading provider of mobile protection services to the wireless telecommunications industry with solutions that include handset insurance and data backup to help mobile operators generate additional revenue, reduce costs and improve customer satisfaction. Our wide-ranging expertise includes customer contact, distribution, risk management, product development, repair, reverse logistics and field support. Asurion has the scale and the scope to deliver unsurpassed quality of service. We have over 5,000 employees worldwide and works with operators such as NTT DoCoMo, Korea Telecom Freetel, Cingular,
T-Mobile and Verizon Wireless to serve millions of subscribers.
For more information, please visit www.asurion.com.sg.