Asurion To Manage NTT DoCoMo's Mobile Phone Protection And Delivery Service
Mobile Phone Replacement For Loss Or Damage In Just One Phone Call - A Service Used By 50 million In the U.S.SINGAPORE 22 June 2006 - Asurion Asia Pacific, leading provider of mobile protection services for the wireless telecommunications industry, announced today they have entered into an agreement with NTT DoCoMo, Inc. (NTT DoCoMo), in collaboration with Itochu Corporation, to manage NTT DoCoMo's new Mobile Phone Protection and Delivery Service.
Mobile Phone Protection and Delivery Service is a new service for NTT DoCoMo Premier Club and Business Premier Club members, and the Japanese industry first paid mobile handset protection and delivery service which protects users from handset problems such as loss, theft and water damage by offering a replacement phone. The subscriber can receive a replacement phone at his/her designated location conveniently and quickly in one or two days after making a claim. This service will start on 1st July and subscribers can sign up for the service through the i-mode DoCoMo eSite or DoCoMo Information Center.
Mobile phones have become indispensable to the daily lives of consumers with enhanced features such as credit card or e-wallet function, hence increasing the risk of handset loss, theft or damage. The new Mobile Phone Protection and Delivery Service is aimed at delivering peace of mind to DoCoMo subscribers and increasing customer satisfaction in view of the impending mobile number portability introduction in October.
Summary of Mobile Phone Protection and Delivery Service
|
Fee |
Yen 500 Per Month (Approximately US$4) |
|
Eligibility |
- FOMA Service subscribers - Member of DoCoMo Premier Club, DoCoMo Business Premier Club (Service can be applied within 14 days after a new handset purchase) |
|
Coverage |
- Covers Handset Loss, Theft,
Irreparable Damage (including water damage) - All FOMA Handset Models |
|
Delivery |
Delivery within 1 or 2 days
to customers designated location * Used handsets are subject to return (excluding loss, theft) |
About Asurion Asia Pacific
Asurion is the leading provider of mobile protection services to the wireless telecommunications industry with solutions that include handset insurance and data backup to help mobile operators generate additional revenue, reduce costs and improve customer satisfaction. Our wide-ranging expertise includes customer contact, distribution, risk management, product development, repair, reverse logistics and field support. Asurion has the scale and the scope to deliver unsurpassed quality of service. We have over 5,000 employees worldwide and works with operators such as NTT DoCoMo, Korea Telecom Freetel, Cingular,
T-Mobile and Verizon Wireless to serve millions of subscribers.
For more information, please visit www.asurion.com.sg.